Return and Refund Policy of Pura Bazaar

Effective Date: March 5, 2025

1. Introduction
   At Pura Bazaar, we strive to ensure a seamless shopping experience for our customers. This Return and Refund Policy outlines the terms and conditions under which customers can return products and request refunds. Please note that since Pura Bazaar is a multi-vendor platform, individual vendors may have their own return and refund policies, which will be clearly stated on their product pages.
2. Eligibility for Returns and Refunds
   To be eligible for a return or refund, the following conditions must be met:

• The product must be in its original condition, unused, and with all tags and packaging intact.
• The return request must be made within 3 days of receiving the product.
• Proof of purchase (e.g., order number or invoice) must be provided.
• Certain products, such as perishable goods, personalized items, or digital downloads, may not be eligible for return unless they are defective or damaged.

3. Return Process
   To initiate a return, follow these steps:

1. Log in to your account on Pura Bazaar and go to the “Orders” section.
2. Select the order and item you wish to return and provide a reason for the return.
3. Once your return request is approved, you will receive instructions on how to return the product.
4. Pack the product securely and include all original packaging, accessories, and documentation.
5. Ship the product to the vendor’s address provided in the return instructions.

4. Refund Process

• Upon receiving and inspecting the returned product, the vendor will notify Pura Bazaar of the approval or rejection of your refund.
• If approved, the refund will be processed within 30 business days and credited to your original payment method.
• Shipping costs are non-refundable unless the return is due to a mistake by the vendor (e.g., wrong product or defective item).

5. Damaged or Defective Products
   If you receive a damaged or defective product, please contact us immediately at contact@purabazaar.com. You may be required to provide photographic evidence of the damage or defect. In such cases, the vendor will either replace the product or issue a full refund, including shipping costs.
6. Vendor-Specific Policies
   Since Pura Bazaar hosts multiple vendors, each vendor may have their own return and refund policies. These policies will be clearly stated on the product page. Customers are encouraged to review these policies before making a purchase.
7. Consumer Protection in Pakistan
   This policy is designed to comply with the Consumer Protection Act of Pakistanand other relevant regulations. If you believe your rights as a consumer have been violated, you may file a complaint with the relevant authorities, such as the Consumer Protection Councilor the Competition Commission of Pakistan.
8. Contact Us
   For any questions or concerns regarding returns or refunds, please click here to contact our customer support team:
9. Changes to This Policy
   Pura Bazaar reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.